Reference

How Badvisa Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process deposits via bKash, Nagad or Rocket, and keep your wallet secure.

Account data kept securebKash, Nagad, Rocket payment data protectedYour right to access and deleteNo data sold to third partiesContact us anytime to update your record

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and transparency run through every part of how we store and process your information. Your account is protected by SSL encryption on every connection, and login sessions require OTP verification tied to your registered mobile number. We do not share data with advertisers. Any third-party processor — including those handling bKash and Nagad transactions — works under a data-processing agreement that limits how they use your information. Players in Dhaka and across Bangladesh can request a full copy of their account data at any time by contacting our support team through chat or email.

SSL Encryption Every page, login, and payment session runs over SSL. Your account credentials and wallet data are never transmitted in plain text on any device.

OTP Verification Account login uses OTP confirmation to your registered mobile number, so access requires both your password and your phone — reducing unauthorised entry risk.

Data Retention Policy We keep transaction data for the period required by applicable rules and delete inactive account data on request, subject to any legal hold obligations.

Your Right to Request You can ask us what data we hold, request a correction, or ask for deletion. Send the request via live chat or email and we handle it directly.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to access the data we hold on you, correct something, or ask us to delete your account record, you can reach our support team directly. We aim to respond to all data-related requests within the timeframe required by applicable regulations. Your request is treated as a priority — we do not pass it through automated filters before a human reviews it.

Team online

Email Support

Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account quickly.

Live Chat

Open live chat from your account dashboard on mobile or desktop. Our agents handle data requests directly — no need to fill out a separate form.

Account Settings

You can update your marketing preferences and communication choices directly inside account settings without contacting support at all.

What We Collect and Why We Use It

Badvisa Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — your name, email address, mobile number, and the payment method you choose, whether that is bKash, Nagad or Rocket. We also collect device and session data automatically: your browser type, IP address, and the pages you

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visit. This helps us detect unusual login activity and keep your account wallet safe. We use your data to process transactions, respond to support requests, and meet the compliance obligations that apply in eligible regions. We do not sell your personal data to third parties. Where
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we share data with service providers — such as payment processors handling your Nagad or Rocket transfer — those providers are bound by data-handling agreements. Retention periods vary by data type: transaction records are held for as long as required by applicable regulations, while marketing preferences
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are updated the moment you change them. Your use of this platform and any data we process is subject to your local law and the regions where access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on Badvisa. If something is not covered here, reach us via live chat or support email.

We collect your name, email, mobile number, and the payment method you register — such as bKash, Nagad or Rocket. We also log device and session data automatically for security purposes.

We share data only with service providers who need it to operate — payment processors for bKash, Nagad and Rocket transfers, for example. We do not sell your data to advertisers or data brokers.

Contact our support team via live chat or email with your registered mobile number. We will identify your account and send you a summary of the data we hold within the applicable timeframe.

Yes. Send a deletion request through live chat or support email. We will remove your data subject to any retention obligations under applicable regulations in eligible regions.

Payment data is handled by processors bound by data agreements. We do not store full wallet credentials. All connections use SSL encryption and transactions are logged only for compliance purposes.

Reach our support team immediately via live chat. We treat data-security concerns as urgent and escalate them to our internal team rather than routing them through an automated queue.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBadvisa Banking AppBadvisa App

How Badvisa Handles Your Personal Information

How We Protect and Manage Your Account Data

Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

Frequently Asked Questions About Your Privacy

01 What personal data does Badvisa collect when I open an account?

02 Does Badvisa share my data with third parties?

03 How do I request a copy of the data you hold about me?

04 Can I ask Badvisa to delete my account data?

05 How does Badvisa protect my payment data from bKash, Nagad or Rocket?

06 Who should I contact if I think my data has been misused?

Privacy Policy

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